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Tell us what you think

We want to hear from the people using our services so we can continue to improve what we do.

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Give us feedback

We want to provide the best service, however, we recognise that at times our service may fall short. Which is why, we value all kinds of feedback.

If you have accessed one of our services you can complete our Client Feedback Survey where you can tell us what we’ve done well and what we can improve on.

If you are unhappy with the service you have received from LRMN and you wish to make a formal complaint, you can fill out our Complaints Form.

Alternatively, you can:

  • email

  • write to Head of Operations, LRMN, 341 Evelyn Street, London, SE8 5QX

  • phone 020 8694 0323

  • make a complaint in person to one of our staff members or volunteers.

You can remain anonymous if you wish but if you do we will not be able to respond to you directly. We will still investigate your complaint.

Making a complaint will not change the way we support you now or in the future.

We will acknowledge your complaint within 5 workings days. We will give you a detailed response, including action that we have taken or will take, within 10 days. If we are unable to provide you with a full response within 10 working days we will inform you of the reasons why and provide you with a timescale.